Alpha Management Services provides services and supports for individuals with intellectual and developmental disabilities (IDD). Our goal is to promote independence, personal growth, community inclusion, and an enhanced quality of life. Services are individualized to reflect each person's needs, preferences, goals, and approved service plan. Contact our office to learn more about our available services and how we may be able to support you or your loved one.

Eligibility depends on the specific service being requested and the applicable program requirements. Depending on the service, eligibility may involve a documented diagnosis, an assessment of support needs, Medicaid or other funding eligibility, and authorization from the appropriate health plan or funding agency. Our team can help explain the referral process and identify the information needed to determine whether services may be available.

Getting started is easy. Contact Alpha Management Services to discuss your needs or the needs of your loved one. Our team will provide information about available services, explain the referral process, and help identify the next steps. Depending on the service, a referral, assessment, eligibility determination, and service authorization may be required before services can begin.

Yes. We value individual choice and believe people should have a voice in decisions about their supports. Whenever possible, we work with individuals, families, and guardians, as appropriate, to identify qualified support staff who align with the individual's needs, preferences, and goals. Staff assignments are subject to availability, required qualifications, background checks, and applicable program requirements.

Alpha Management Services serves individuals and families in North Carolina. Service availability may depend on the individual's county, the type of service requested, applicable health plan or funding arrangements, and staffing availability. Depending on the service, our service network may include individuals enrolled with Alliance Health, Vaya Partners, Trillium Health Resources, Healthy Blue, or Carolina Complete Health. Please contact our office to confirm current service availability in your area and whether we can support your specific needs.

At Alpha Management Services, we encourage open communication and are committed to protecting each individual's rights, safety, dignity, and well-being. If you have a concern about services, support staff, or the quality of care, please contact your assigned Qualified Professional (QP) or our management team. We take concerns seriously and will work to review and address them in accordance with our policies and applicable requirements. If there is an immediate safety emergency, call 911 when appropriate. Individuals also have the right to raise concerns or file complaints through applicable health plan, state agency, or other authorized channels without fear of retaliation.

The time required to begin services varies depending on the type of service, eligibility requirements, assessments, authorization, and staff availability. Our team can explain the steps involved and provide updates as the referral process progresses.

The cost of services depends on the type of service, the individual's eligibility, and the applicable funding or payment arrangements. Some services may be covered by Medicaid or another approved funding source when eligibility and authorization requirements are met. Please contact our office to discuss the service you are seeking and the applicable coverage requirements.

We welcome inquiries from individuals, families, guardians, referral sources, and care managers. Please contact our office to learn more about our services, discuss a referral, or ask questions about getting started.